Warranty Procedures
Warranty Procedure
If you are experiencing any problems with any of the items that you have purchased from us, please contact us by emailing [email protected] or by calling +974 4445 7805 and we will do our best endeavours to help resolve the problem or advise you of the options you have.
YOUR DATA. Repairs may require your device to be reset, or its storage to be replaced, and data on the device may be lost. It is your responsibility to back up your data before handing the device to us. JTRS Qatar accepts no liability for the loss of data, applications or settings during the repair process. If you are unable to back up the device yourself, please tell us before collection and we will advise on the options available.
In the event that you have purchased an extended warranty for your product provided by JTRS Qatar, then please email [email protected] or call +974 4445 7805 and ask for the support team, where your call will be logged and a help desk ticket generated. As you have taken out the extended warranty, JTRS Qatar will run through a number of possible fixes over the phone to see if the issue can be resolved. If the issue cannot be resolved remotely, JTRS Qatar will agree a convenient collection time with you. For devices on a school Bring Your Own Device (BYOD) programme, collection is arranged through the school. For business and institutional customers, collection is arranged from your registered site address. Collection is normally offered on a next-working-day basis. Once the item/s have been collected they will be booked into the repair centre where a diagnostics check will be run to validate the exact problem. Provided the fault is covered under the terms and conditions of the warranty, the necessary work will be carried out at no cost to you. Where the device belongs to a student on a school BYOD programme, it will be returned to the school and handed to a member of staff, who will ensure it is passed to the student. Where the device belongs to a business, school or other institutional customer, it will be returned to your registered site address and handed to your nominated IT contact. Your help desk ticket will be updated at each stage of the process for you to be kept informed.
In the event that the diagnostics confirm that this is not under the terms and conditions of the warranty, you will be contacted by one of the certified engineers who will explain the problem and the cost of any repair that may be required. No work will be carried out without your prior approval. In the event that you wish to not proceed with a "paid repair / exchange", we will arrange for the return of your item by the same route by which it was collected.
WHAT IS NOT COVERED. [Summarise the warranty exclusions here — accidental damage, liquid damage, cosmetic wear, unauthorised repair, loss and theft — or link to the full warranty terms.]
Please feel free to contact any member of the team if you wish to find out further details about our warranty procedures.
If you are experiencing any problems with any of the items that you have purchased from us, please contact us by emailing [email protected] or by calling +974 4445 7805 and we will do our best endeavours to help resolve the problem or advise you of the options you have.
YOUR DATA. Repairs may require your device to be reset, or its storage to be replaced, and data on the device may be lost. It is your responsibility to back up your data before handing the device to us. JTRS Qatar accepts no liability for the loss of data, applications or settings during the repair process. If you are unable to back up the device yourself, please tell us before collection and we will advise on the options available.
In the event that you have purchased an extended warranty for your product provided by JTRS Qatar, then please email [email protected] or call +974 4445 7805 and ask for the support team, where your call will be logged and a help desk ticket generated. As you have taken out the extended warranty, JTRS Qatar will run through a number of possible fixes over the phone to see if the issue can be resolved. If the issue cannot be resolved remotely, JTRS Qatar will agree a convenient collection time with you. For devices on a school Bring Your Own Device (BYOD) programme, collection is arranged through the school. For business and institutional customers, collection is arranged from your registered site address. Collection is normally offered on a next-working-day basis. Once the item/s have been collected they will be booked into the repair centre where a diagnostics check will be run to validate the exact problem. Provided the fault is covered under the terms and conditions of the warranty, the necessary work will be carried out at no cost to you. Where the device belongs to a student on a school BYOD programme, it will be returned to the school and handed to a member of staff, who will ensure it is passed to the student. Where the device belongs to a business, school or other institutional customer, it will be returned to your registered site address and handed to your nominated IT contact. Your help desk ticket will be updated at each stage of the process for you to be kept informed.
In the event that the diagnostics confirm that this is not under the terms and conditions of the warranty, you will be contacted by one of the certified engineers who will explain the problem and the cost of any repair that may be required. No work will be carried out without your prior approval. In the event that you wish to not proceed with a "paid repair / exchange", we will arrange for the return of your item by the same route by which it was collected.
WHAT IS NOT COVERED. [Summarise the warranty exclusions here — accidental damage, liquid damage, cosmetic wear, unauthorised repair, loss and theft — or link to the full warranty terms.]
Please feel free to contact any member of the team if you wish to find out further details about our warranty procedures.