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Privacy Policy

Privacy Policy

WHO WE ARE. The data controller is JTRS Trading and Services W.L.L., Commercial Registration No. 261938, Office 05, 3rd Floor, Trans World Tower 1, Old Slata, Doha, State of Qatar. For any question about this Policy or about how we handle your personal data, contact
[email protected] or +974 4445 7805.

INFORMATION GATHERED BY
edu.jtrs.qa. This is edu.jtrs.qa ("JTRS Qatar") online privacy policy ("Policy"). This Policy applies to personal data that JTRS Qatar collects and processes through its website and e-store, and to personal data collected by other means where that data relates to your use of our website or the products and services ordered through it. JTRS Qatar processes personal data in accordance with Law No. 13 of 2016 concerning Personal Data Privacy Protection of the State of Qatar (the "PDPPL").

JTRS Qatar collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the JTRS Qatar website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the JTRS Qatar website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to JTRS Qatar, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information.

LAWFUL BASIS FOR PROCESSING. We process personal data where it is necessary to perform a contract with you, where we have a legal obligation to do so, where it is in our legitimate interests and your rights do not override those interests, or where you have given your consent. We rely on your consent for direct marketing, and you may withdraw that consent at any time.

1. USE AND DISCLOSURE OF INFORMATION. Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses, deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered.

2. We do not sell, rent or lease your personal data to any third party. Full credit and debit card details are never stored by JTRS Qatar; card payments are processed directly by our payment service provider. We share personal data with third parties only as described in section 1 above — with delivery providers, payment processors and, for BYOD orders, the student's school — and only to the extent necessary to fulfil your order.

COOKIES. Cookies are small bits of data cached in a user's browser. JTRS Qatar uses cookies and similar technologies to operate the Site, keep you signed in, remember the contents of your basket, and measure how the Site is used. We may also use analytics and advertising cookies provided by third parties. You can manage non-essential cookies through the cookie banner or your browser settings. [Editor: confirm with the web team exactly which cookies and tags are set before publishing.]

JTRS Qatar may use non-personal "aggregated data" to enhance the operation of our website, or analyze interest in the areas of our website. Additionally, if you provide JTRS Qatar with content for publishing or feedback, we may publish your user name or other identifying data with your permission.

JTRS Qatar may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. JTRS Qatar may also provide such personally identifiable information in response to a law enforcement agencies request or as otherwise required by law. Your personally identifiable information may be provided to a party if JTRS Qatar files for bankruptcy, or there is a transfer of the assets or ownership of JTRS Qatar in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.

3. SECURITY. JTRS Qatar takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, no method of transmission over the internet is completely secure and JTRS Qatar cannot guarantee absolute security. In the event of a personal data breach likely to cause serious damage to your personal data or privacy, JTRS Qatar will notify the National Data Privacy Office and the affected individuals without undue delay and, in any event, within 72 hours of becoming aware of the breach.

4. OTHER WEBSITES. JTRS Qatar is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party's privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.

STUDENTS AND PERSONS UNDER 18. Accounts on the Site may only be opened, and orders placed, by a person aged 18 or over. Persons under 18 may not register or transact on the Site directly. Where JTRS Qatar supplies devices under a school Bring Your Own Device (BYOD) programme, we process a limited set of student data: the student's name, year group or class, school, and the serial number and service history of the device assigned to them. This data is provided by the parent or legal guardian at the point of purchase, or by the school, and is used only to deliver the device to the correct student, to provide warranty and repair services, and to maintain device records with the school. Student data is treated as data of a special nature under the PDPPL. It is never used for marketing, is shared only with the student's school and with service providers acting on our instructions, and is retained only for as long as the student remains on the programme plus the applicable warranty period. A parent or legal guardian may request access to, correction of, or deletion of their child's data by contacting
[email protected].

YOUR RIGHTS. Under the PDPPL you have the right to be informed about how your personal data is processed; to request access to your personal data; to have inaccurate or incomplete data corrected; to request erasure of your data where it is no longer required for the purpose for which it was collected; to object to processing, including direct marketing; and to withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, contact
[email protected] or write to us at the address at the foot of this page. We will respond within 30 days. If you are not satisfied with our response, you may complain to the National Data Privacy Office of the State of Qatar.

RETENTION. We keep personal data only for as long as necessary for the purposes for which it was collected. Order and invoice records are retained for the period required by Qatari commercial and tax law. Warranty and repair records are retained for the duration of the warranty plus [INSERT NUMBER] years. Marketing contact details are retained until you unsubscribe. Data that is no longer required is securely deleted.

5. MODIFICATIONS OF THE PRIVACY POLICY. The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Customers are therefore encouraged to visit these sections regularly to stay informed of changes. Modifications will be effective on the day they are posted.