Cancellations & Returns Policy
Cancellations & Returns Policy
At JTRS Trading and Services ("JTRS Qatar"), we are committed to ensuring customer satisfaction with every purchase. When a customer contacts us via phone or email, our primary objective is to provide technical support or connect them with the vendor's customer service team for assistance related to the purchased product. However, in certain cases where the product proves to be unsatisfactory due to reasons beyond our control, a return or cancellation request may be considered and processed in accordance with our policy.
Please Note: Refunds will be issued only through the original mode of payment.
1. Can I Cancel my Order?
You may cancel your order free of charge at any time before it is dispatched, by emailing [email protected] or calling +974 4445 7805. Orders placed as part of a school BYOD programme may be cancelled at any point up to the agreed school delivery date. After the confirmation of cancellation of order we will process the request for refund. All refunds will be made back to the payment solution used initially by the customer. JTRS Qatar will process the refund within 7 working days of confirming the cancellation. Once processed, credit and debit card refunds are normally credited by your bank within 14 days, and bank transfers within 7 working days. The time taken for funds to appear in your account is determined by your bank and is outside our control.
DELAYED ORDERS. Where delivery or performance is delayed by more than 30 days beyond the agreed date, you may cancel the contract and receive a full refund of all amounts paid in respect of the delayed items.
2. Can I return unwanted items?
We aim to provide detailed product information on each product page to help you make informed purchase decisions.
If you have ordered the wrong item or changed your mind, we offer a full refund or exchange within 7 days of delivery, provided the item is returned unused, in its original condition and in its original packaging. This is a goodwill policy. It is separate from, and does not limit, your statutory rights in respect of goods that are faulty, not as described, or that do not conform to standard specifications.
Please note:
Because of manufacturer restrictions, Apple products can only be accepted for a change-of-mind return if they are unopened and factory sealed. This restriction applies to change-of-mind returns only. If an Apple product is faulty, not as described, or does not conform to standard specifications, your right to a repair, replacement or refund applies whether or not the product has been opened.
If more than 7 days have passed since delivery, we are unable to offer a change-of-mind refund or exchange. This does not affect your rights in respect of faulty or non-conforming goods, or any manufacturer or extended warranty covering the product.
You may return the item to us directly, or we can arrange for a courier pickup. A collection charge of QAR [INSERT AMOUNT] applies to courier pickups for change-of-mind returns. No collection charge applies where the item is faulty, damaged in transit, or was incorrectly supplied.
3. I have been delivered an incorrect item, what do I do?
We have strict control and checking procedures operating in our warehouse so it is extremely unlikely that an error will occur, however unfortunately sometimes mistakes can still be made. If this happens we will collect and redeliver the correct item as soon as possible and this will obviously be at no cost to you.
4. I have received a damaged item, what do I do?
Please try and check the condition of the parcels before you sign for them, if you are in any doubt please make a note on the courier's paperwork. If you discover an item is damaged, please contact us as soon as possible and in any event within 7 days of delivery, and we will arrange a replacement at no cost to you, including any courier cost. Damage or faults discovered after this period remain covered by the applicable manufacturer or extended warranty.
At JTRS Trading and Services ("JTRS Qatar"), we are committed to ensuring customer satisfaction with every purchase. When a customer contacts us via phone or email, our primary objective is to provide technical support or connect them with the vendor's customer service team for assistance related to the purchased product. However, in certain cases where the product proves to be unsatisfactory due to reasons beyond our control, a return or cancellation request may be considered and processed in accordance with our policy.
Please Note: Refunds will be issued only through the original mode of payment.
1. Can I Cancel my Order?
You may cancel your order free of charge at any time before it is dispatched, by emailing [email protected] or calling +974 4445 7805. Orders placed as part of a school BYOD programme may be cancelled at any point up to the agreed school delivery date. After the confirmation of cancellation of order we will process the request for refund. All refunds will be made back to the payment solution used initially by the customer. JTRS Qatar will process the refund within 7 working days of confirming the cancellation. Once processed, credit and debit card refunds are normally credited by your bank within 14 days, and bank transfers within 7 working days. The time taken for funds to appear in your account is determined by your bank and is outside our control.
DELAYED ORDERS. Where delivery or performance is delayed by more than 30 days beyond the agreed date, you may cancel the contract and receive a full refund of all amounts paid in respect of the delayed items.
2. Can I return unwanted items?
We aim to provide detailed product information on each product page to help you make informed purchase decisions.
If you have ordered the wrong item or changed your mind, we offer a full refund or exchange within 7 days of delivery, provided the item is returned unused, in its original condition and in its original packaging. This is a goodwill policy. It is separate from, and does not limit, your statutory rights in respect of goods that are faulty, not as described, or that do not conform to standard specifications.
Please note:
Because of manufacturer restrictions, Apple products can only be accepted for a change-of-mind return if they are unopened and factory sealed. This restriction applies to change-of-mind returns only. If an Apple product is faulty, not as described, or does not conform to standard specifications, your right to a repair, replacement or refund applies whether or not the product has been opened.
If more than 7 days have passed since delivery, we are unable to offer a change-of-mind refund or exchange. This does not affect your rights in respect of faulty or non-conforming goods, or any manufacturer or extended warranty covering the product.
You may return the item to us directly, or we can arrange for a courier pickup. A collection charge of QAR [INSERT AMOUNT] applies to courier pickups for change-of-mind returns. No collection charge applies where the item is faulty, damaged in transit, or was incorrectly supplied.
3. I have been delivered an incorrect item, what do I do?
We have strict control and checking procedures operating in our warehouse so it is extremely unlikely that an error will occur, however unfortunately sometimes mistakes can still be made. If this happens we will collect and redeliver the correct item as soon as possible and this will obviously be at no cost to you.
4. I have received a damaged item, what do I do?
Please try and check the condition of the parcels before you sign for them, if you are in any doubt please make a note on the courier's paperwork. If you discover an item is damaged, please contact us as soon as possible and in any event within 7 days of delivery, and we will arrange a replacement at no cost to you, including any courier cost. Damage or faults discovered after this period remain covered by the applicable manufacturer or extended warranty.